Donnelly’s Plumbing, Heating, Cooling Reviews
When you’re happy, we’re happy.
Everyone on the Donnelly’s team considers ourselves fortunate to have so many happy clients, and are grateful to be recognized for our service.
They came out when needed, got the job done and didn't overcharge.
Going through the reviews Donnelly's has an issue with over quoting for adding refrigerant to the A/C unit with dye. Quoted $1,845 paid another company $259. If you have the same issue....BEWARE. I would have chalked it up to a one off but it seems to be ...a recurring issue. Donnelly's should refund anyone that have got with this scam. And be ashamed if they have gotten anybody during this pandemic when money is already tight.
I have used Donnelly’s for two projects and both were extremely positive experiences. Their technicians are professional, thoroughly explain what they are doing and never made me feel like I was asking too many questions. Prices are reasonable and they ...have a membership program that provides discounts and annual plumbing checks. Highly recommend.
I thought $500+ seemed a bit much for a hose bib but I got great quality. Derik was very my nice on time and courteous. I would recommend to others.
Pros- The repair tech was very friendly and professional. Cons- An absolute ripoff. 15 minutes of work and no parts (the part cost maybe $2) and I was charged over $400. I guess they charge $1200 an hour for labor. Will not be using again and wish I ...had called another company first.
Derrick was very knowledgeable and personable. He was extremely helpful in solving our plumbing issue.
Professional, courteous, very pleasant, and expert at the job. Every person that has come out did a great job. On time. So glad I found them
Really appreciated the quick response and professional results.
He was very informative! Got the job done!
Our technician, Matt, did a phenomenal job; not only extremely punctual and totally professional, but considerate and efficient, as well. He was very knowledgeable and thoroughly explained the issues with the unit and how he was going to remedy them. ...We are so very pleased with Matt’s performance and grateful to now be able to depend on The Comfort Protection Program.
Thanks for amazing service! Your team took care of our problem and we were happy with the outcome!
Matt was the best.
Fantastic work by Tom and he found other issues and repaired probably saving me money down the road. Joseph Albert recommended condenser and evaporator cleaning for my A/C system and performed the work. He was respectful and cautious as expected during ...this pandemic.
Matt was very professional and gave us excellent customer service. He answered all my questions.
Nick was such a great plumber. He exceeded our expectations by fixing our problem and teaching us things along the way 😉. I’d highly recommend him to friends and family.
Very professional. Great use of technology, keeps you aware of every step the process. My Plumbing and HVAC service for 10 yrs
They were extremely quick and professional. I will use them in the future for any plumbing needs
David was great to work with on the HW heater install, thanks for quick response!
Great job done
Very knowledgeable, helpful, explained in depth the cause of our issues and the best manner to proceed. Very punctual, kept us advised as to when they could come out and showed up on time. Can't say enough how pleased we were.
Donnelly’s is great! A water heater (in the unit above mine) bursted and sent water flooding into my utility closet where my HVAC system is located. I had Donnelly’s come out and they inspected my system thoroughly. Josh, the technician, did a great ...job and was very professional. I highly recommend them.
Josh was great and the people in the phone at Donnelley were friendly and receptive. They were prompt and worked clean. Highly recommend them.
The plumber who came to fix our toilet issue was kind, respectful, efficient, friendly and knowlegable. We appreciated them being able to assist us during this time promptly, and we will definitely use them again!
Nick did a fantastic job with my hot water heater installation: clean, thorough, top quality work (and great solder joints too), friendly, he even got the extra large drip pan I asked about. Nick also answered all my questions; and, he gave me complete ...info on what a contract with Donnelly's covers. JJ
Donnelly's sent out a gentleman to take a look at our kitchen faucet, hot water valves, and tub drain. His name was Tom, and from the moment he arrived at our doorstep, I cannot say enough positive things about the service we received. During this ...current COVID pandemic, Tom respectfully explained the precautions that he, the company, and even his family have been taking in order to avoid potential exposure. He did this while standing outside waiting to be formally allowed to come in. He wore his mask the entire time inside, all the while exhibiting extremely professional and approachable manners. Even when our landlord did not approve the work to be done, Tom was still pleasant and well-mannered. I hope that, after we speak with our landlord about the work that truly needs to be done in our home, Tom will be the returning Donnelly team member to help us repair the issues. I would highly recommend this company to anyone seeking high-quality services.
I called to have someone come and replace my sump pump that apparently died overnight and filled my basement with water, and they were here in under an hour. Nick was in and out with the job completed in just over an hour and all was good. They also ...follow all the CDC’s guidelines during the Covid-19 pandemic and were more than happy to answer my questions as to what safeguards were in place.
Josh, the rep, was extremely knowledgeable, congenial and a good communicator of his findings and recommendations. I would strongly recommend him and Donnelly's to others.
Called in a Monday. Tuesday before 11am our disposal was installed. Fast. Professional. Clean. Can’t beat Donnelly’s.
Tom was the repair person. He was friendly and knowledgeable. He cleared my drain. I was happy with the work, but not happy with the bill of $269. I thought it was a bit much, since he only was here for a half hour. It was a very simple job. What would ...put a smile on my face, would be a future credit of $100 to my account. Thanks and be safe! Norman
Our technician, Nick, couldn’t have been nicer. He was polite, professional, and thorough! Will definitely use Donnelly’s again!
Derrick did an awesome job of quickly diagnosing a problem which was a BIG one and immediately had a solution. He was super professional and with his more than 10 years kd experience confidently addressed our issue with our tankless hot water system. ...Thanks to him he saved our house from potentially catching on fire. We again have hot water and can feel confident that thanks to the installation by Derrick i won’t have to worry about it. Thank you Derrick and Donnellys both of whom I strongly recommend !!
I have used Donnellys for the past year. I have my heater/ AC serviced by them. Today, Troy was punctual, respectful of my property and professional even with my whiny dog wanting to have his full attention. He went into great detail, full of analogies, ...with information pertaining to the unit I was going to purchase. He explained the information and answered all my questions. Thanks so much for another great experience!
Called Donnelly after another plumbers botched job. Came out first thing in morning. Gave prices up front which were fair and replaced correctly. Ensured everything was operational and explained all repairs thoroughly
Although the technician was really nice, I feel like the pricing for what was done is a disgrace! We did more talking about the issue than the time it took him to replace the cartridge in my faucet. For 10 minutes of work I paid $272.00 , oh yeah that 10 ...minutes also includes him walking in my basement to turn the water off and on!!! I looked up the cartridge part at Lowes and retail it costs $46.49, so I know that Donnelly's did not pay that much for it. I would never recommend your services to anyone. It's sad when homeowner who relies on a professional has to deal with being taken advantage of with these prices like these! OH I almost forgot, he wanted to replace my clear Moen knob and the price went from $272.00 to $445.00.....I was like wait you really charging me more than $100 for a knob, then he dropped that down to $405.00! That knob costs $13.00 retail.....SERIOUSLY saddened by this experience if anybody cares.
Matt showed up quickly and he was very friendly. He helped me solved my plumbing issue without breaking the bank. He was in and out quickly.
Nicholas worked with us before and we were pleased the and now. Thank you
one word outstanding and I would also like to have Troy take care of all my HVAC work Thank-You
I was thrilled when I called someone picked up the phone and I didn’t need to leave a message. They were always in touch on when the technician would come. Thank you
We had to have a toilet replaced, and I was a little concerned about having a plumber in during quarantine. The technician wore a mask and gloves the entire time, and was careful, thorough, and polite. I am glad I called Donnelly's.
After making the call I got an appointment the same day. The tech called and arrived when he told he would arrive. A different company wanted me to replace the whole unit, Their tech found out it was only a bag caught in the intake. THANK YOU!!
Joseph Albert was our technician yesterday. He was punctual, professional, and did a great job. He performed a few extra tasks that we asked him to do and did everything with a smile.
We had water coming from a powder room that was damaging ceiling of the next floor. Customer support scheduled a technician who was prompt and professional. I felt the repair price fair and reasonable and Matt ( the plumber) replaced the entire toilet ...quickly and efficiently. He also was respectful in following all Covid 19 protocols to keep himself and us safe. I couldn’t be happier.
The Rep, Tom, came on time and stayed until the job was complete. He was exceptionally professional. His pricing was upfront and reasonable. There was no nickle and diming me for charges. I would undoubtedly use Tom and Donnellys in the future for my ...plumbing needs.
Very professional from first contact. Emails, text notifications and phone calls of appointment. Clear and concise options from Tom Gardner who then did a fast, efficient and very clean installation for us on the same day with everything as ...promised/discussed. House was cleaner when he left than when he arrived. Very satisfied customer - they were there for us when we needed them.
Donnelly's has provided professional care with my plumbing issues for approximately 20 years. They are the most experienced group I have seen as yet. Very professional, responsive and good quality work.
Thank you for your dedication and working in times like this. Donnell’s was able to answer my request and sent a tech within an hour of my call.
Nick was awesome! He discussed different options was quick, detailed and did a wonderful job!
This was the first time with Donnelly that I was not happy with the cleanup after the work. I've used Donnelly for a new heater, air conditioner, garbage disposal as well as the annual maintenance. It looked like they cleaned the floor in the basement ...with dirty rags. In the past they have been very good about that.
Excellent experience with Donnelly's. I called ~8AM and a person was here by 10. Very thorough explanation on the problem and how to resolve along with a detailed pricing breakdown so we understood exactly what we were getting into. Great job and ...definitely will use again.
Very prompt service, technician was excellent
Matt was awesome- very good customer service.
Love DONNELY’s! Dave came out as promised and on time. Diagnosed and fixed my problem. Very polite, respectful and professional. Answered all questions. I highly recommend Donnely’s!
Thank you to Nicholas and his helper for doing such a great job installing a water commander sump pump back-up. Nicholas was extremely knowledgeable and confident, and it shows based on the service he provided. Thank you!