Donnelly’s Plumbing, Heating, Cooling Reviews
When you’re happy, we’re happy.
Everyone on the Donnelly’s team considers ourselves fortunate to have so many happy clients, and are grateful to be recognized for our service.
The technician Nick came out and was extremely professional. He took the time to listen to the work we wanted to get completed. Nick broke down each part of the job and explained exactly how the work would be completed along with an itemized cost ...list. This made it extremely easy to understand and he even included the coupons that were applicable. Prior to calling Donnelly plumbing we had a competitor company come out so we could get the same information, but when the technician left I had more questions than answers. If you need plumbing work completed I would recommend you contact Donnelly Plumbing for an estimate. There is a $59 trip charge, but it will be applied toward the cost of the work if you choose to use their services.
Had water leaking into basement from external pipes. Came out same day. Had a solution within an hour as well as information about how to future proof it.
Had a couple minor leaks and needed hot water heater checked. Service appointment being made was simple. Scheduling was seamless. Communication day of was fantastic. Tech was professional , clean with COVID and explained the process. Extremely ...satisfied... if he wanted to, could have probably sold a new hot water heater that wasn’t needed. Serviced and fixed everything. Great experience and would definitely recommend
Seamless experience with getting our new central AC and furnace put in this week. Great communication, great service, good price. Workers were masked and gloved and very respectful of our Covid procedures.
Matt Bryman from Donnelly’s was thorough, professional and explained everything he did in detail. Matt’s a very knowledgeable plumber. Excellent work thanks!
Technician exhausted my refrigerant into the air while I watched, then told me that I was low on coolant. I had suspected a duct work problem, but technician did not thoroughly investigate. A subsequent technician from another company found the duct ...work problem. The $1100 coolant charge was likely not necessary, but I am out $1500. I was given a high pressure sales job to sign a contract for a new A/C system that day.
Donnell's technician, Matt, was prompt. He assessed the issue and provided excellent advice on resolving my air conditioner/dehumidifier issue. John A Taylor
Another update - Twice in the last few weeks we’ve had separate issues we needed to call Donnelly’s for. Everything was handled professionally, efficiently and clean. I am still so happy and always impressed with this company. UPDATE - still ...impressed and extremely happy with this company! I’ve known we needed a new AC and the heater would be soon. We had the heater checked today and it’s time. All this afternoon, in a matter of just a few hours, I got the heater checked by Joe, he showed me the serious concerns, Drew came out to quote, financing was set up and we are scheduled for next week. Pricing was AWESOME for our new HVAC system. I am so pleased and could not be more impressed with Donnelly's Plumbing Heating and Cooling. Everyone that has come to my home or I’ve spoken with on the phone has been professional, personable and didn’t try to sell me on things I don’t or didn’t need. It’s hard to find that in a company these days and I’m so glad I have. THANK YOU! Original review - We started using this company in the summer when our AC compressor failed us. On a Saturday They were out on the emergency call in less than an hour, fixed our issue quick and we’ve made it through the summer with no further issues. Due to the great response time and awesome service from Joe, we now have a contract with this company, use them for our repairs and we have had no problems. They do not try to sell us services we do not need, they’re always on time and text and email when they’re on the way so that i have a heads up. I highly recommend Donnelly’s!
Joseph albert is a great technition,polite respectful just a great person ask for him, you'll be fine
I was able to get emergency plumbing service within an hour of my call. Their plumber was professional, courteous, and fast. The whole process exceeded my expectations. I certainly plan to use them again.
We noticed our water heater was just starting to leak at 11AM on July 4th! Called Donnelly's and we had a plumber (David Gamber) at the house at 12:15PM! He confirmed that the water heater (14 years old) had to be replaced. David was at our door at 8AM ...on Monday, July 6th and by 1PM we had a new hot water heater installed. David removed the old water heater and left the place just as it was when he arrived. And oh by the way - he wore a mask, was friendly, respectful and treated our house like it was his own. We couldn't be happier!
As I was driving this morning I was getting ready to merge into the right lane from the left. My sensor was not on letting me know someone was in my blind spot so I bagan to merge. Suddenly I hear a horn blaring obnoxiously. I turn to look and it’s a ...donnellys pick up truck. As I stayed in my lane to let him pass we ended up at the red light together. I had my window rolled down to apologize for not seeing him. Well he didn’t feel the need to put his window down he chose to flip me off. And when he did roll his window down he referred to me as “cracked out”. I did not know I was driving next to the most perfect driver in the states. I chose not to respond besides a few laughs and grins being that the gentleman had to be in his late 40s early 50s. Would have been easier to accept the apology then to degrade someone he doesn’t even know. I feel bad for the guys that work underneath him or around him.
Very. Much Nick was very nice did a great job will use Donnelly's again
Matt form Donnellys was on time and early in the day so no waiting around for them. He was very knowledgeable and offered payment options to help me save money in the long run and complete the immediate repairs needed. We had some extensive plumbing done ...to replace a second floor bathroom shower faucet from three handle to one to prevent temperature fluctuations when the first floor was using water appliances. We would use them again.
Awesome experience!! Bathroom faucet fixed and no more leaks. Nick did a great job
I called with an emergent issue and every other company had an appointment wait list. I called Donnellys and the technician was out there within an hour. He was friendly, courteous, and professional. He was helpful and honest in his opinion of the issue. ...The charge 80$ to come out and diagnose the issue, and will fix it right then and there after discussing your options. I have no complaints and highly recommend them!
Our central air unit stopped working on a Wednesday morning. Due to a health issue within my household it was imperative that the ac unit was fixed or replaced in a timely manner. The service tech arrived that same day and informed us that our 6 month ...old ac unit was irreparable and would need to be replaced. As there wasn't a unit readily available, the service tech went to their shop and picked up 3 windows units to keep us going until the ac unit could be replaced. The service manager then worked urgently to locate an available unit and by mid day Friday all had been replaced. Stuff happens. It is how we reactive to the stuff happening which separates good service and poor service. Thank you to the team at Donnelly's for providing excellent service and I assure that you have a very loyal customer.
From start to finish, the staff at Donnelly’s offered exceptional service. Living in a condominium, the problem I had in my unit was a very complicated one. Matt B., the technician who came out, was excellent on so many levels. In addition to his ...professionalism, I appreciated how with his expertise he assessed the issue, and then consulted with the building maintenance staff to figure out the best and safest strategies to resolve the problem. I was given a complete and easy to understand explanation of the issues and the options. Matt was thorough and efficient with his work, too! I highly recommend!
The technician was on time, courteous, shared his opinion and options. He took care with walking I and out of the noise and wore his mask the entire time he was hear as well as socially distanced
Had Donnelly’s out once two years ago for an AC that wasn’t functioning. When the tech arrived, he got it started up without doing much and couldn’t figure out what had caused it to shut down. Because of this, he didn’t charge me a dime. Fast ...forward two years later and the same thing happens. Another tech came out and was very thorough in showing me damage on the inside of my unit and walking me through my options of possible fixes and replacement. We ended up deciding on replacement. They came four days later for the full replacement. The installers were very professional. Drop cloths down, boot coverings, etc. They left everything very clean and neat. They walked me through the new unit and showed me how to operate the new smart thermostat that was included. Overall I would definitely use Donnelly’s again. They have a ten year warranty on labor as well as parts (many places had a much lower labor warranty). I’ll definitely have them out for annual inspections/maintenance and would recommend them to anyone.
I believe this was the first time we called Donnelly. We were impressed by the quick response. From the time we called to the time our tech left it was only a couple of hours. Our technician Matt was exceptional. He came in with his protective gear ...including shoe coverings. He explained everything, gave me some tips and got my garbage disposal to work!
Met my expectations. Jake was very competent and polite.
Nick was great! Professional & knowledgeable, he fixed our issue in minutes.
Very happy with the professionalism and friendliness of the technician.
We had a faucet installed by Nick. Nick was knowledgeable about any issues regarding our faucet and plumbing concerns. He kept us informed the whole time. He was extremely friendly , polite, curiosity, and answered all of our questions. He is so far ...the best plumber in Montgomery County that we have ever had do work for us. Thank you so much Nick for your EXCELLENT work. YOU ARE THE BEST!!!!
I really appreciated the text that said when the technician was coming, his name, and even his picture. He was very professional and answered all my questions. Would use them again!
The service technician was very professional call clearly explained the issue with my water softener and I was very happy with the service call
The repairman arrived on time and was very professional. He repaired the leak quickly and explained what he had done. I recommend Donnelly’s and I would not hesitate to use them again.
Everything about this company is top- notch. The technician was exactly on time, wore a mask and social distanced from me. He was exceedingly polite, pleasant and helpful. He did the job quickly and well, and cleaned up nicely. I highly recommend this ...company!
I requested a service call mid morning. They scheduled an appointment right away. I was provided with a quotation and Derrick started on the job right away. Upon entering my home, he immediately covered his shoes and draped the work area with a drop ...cloth. He also worn a face mask during the entire service call.The job was completed to my satisfaction. I highly recommend Donnelly’s for your plumbing needs.
I have the highest regard for Donnelly’s. They are professional, reliable and prices are fair. If you are not satisfied with the work they make every effort to amend the problem
Great experience, highly recommend Donnellys! The team member was very professional and explained everything thoroughly! Looking forward to continuing to work with Donnellys!
Very friendly plumber came and was upfront about cost. When an issue arose and it might have increased the cost, I was asked beforehand on how I wanted to proceed. They ended up NOT charging for the extra work. He plumbing work looka like it can ...withstand the apocalypse. Such a great company. Will have them come out for any other work I need.
They came out when needed, got the job done and didn't overcharge.
Going through the reviews Donnelly's has an issue with over quoting for adding refrigerant to the A/C unit with dye. Quoted $1,845 paid another company $259. If you have the same issue....BEWARE. I would have chalked it up to a one off but it seems to be ...a recurring issue. Donnelly's should refund anyone that have got with this scam. And be ashamed if they have gotten anybody during this pandemic when money is already tight.
I have used Donnelly’s for two projects and both were extremely positive experiences. Their technicians are professional, thoroughly explain what they are doing and never made me feel like I was asking too many questions. Prices are reasonable and they ...have a membership program that provides discounts and annual plumbing checks. Highly recommend.
I thought $500+ seemed a bit much for a hose bib but I got great quality. Derik was very my nice on time and courteous. I would recommend to others.
Pros- The repair tech was very friendly and professional. Cons- An absolute ripoff. 15 minutes of work and no parts (the part cost maybe $2) and I was charged over $400. I guess they charge $1200 an hour for labor. Will not be using again and wish I ...had called another company first.
Derrick was very knowledgeable and personable. He was extremely helpful in solving our plumbing issue.
Professional, courteous, very pleasant, and expert at the job. Every person that has come out did a great job. On time. So glad I found them
Really appreciated the quick response and professional results.
He was very informative! Got the job done!
Our technician, Matt, did a phenomenal job; not only extremely punctual and totally professional, but considerate and efficient, as well. He was very knowledgeable and thoroughly explained the issues with the unit and how he was going to remedy them. ...We are so very pleased with Matt’s performance and grateful to now be able to depend on The Comfort Protection Program.
Thanks for amazing service! Your team took care of our problem and we were happy with the outcome!
Matt was the best.
Fantastic work by Tom and he found other issues and repaired probably saving me money down the road. Joseph Albert recommended condenser and evaporator cleaning for my A/C system and performed the work. He was respectful and cautious as expected during ...this pandemic.
Matt was very professional and gave us excellent customer service. He answered all my questions.
Nick was such a great plumber. He exceeded our expectations by fixing our problem and teaching us things along the way 😉. I’d highly recommend him to friends and family.
Very professional. Great use of technology, keeps you aware of every step the process. My Plumbing and HVAC service for 10 yrs
They were extremely quick and professional. I will use them in the future for any plumbing needs
David was great to work with on the HW heater install, thanks for quick response!
Great job done
Very knowledgeable, helpful, explained in depth the cause of our issues and the best manner to proceed. Very punctual, kept us advised as to when they could come out and showed up on time. Can't say enough how pleased we were.
Donnelly’s is great! A water heater (in the unit above mine) bursted and sent water flooding into my utility closet where my HVAC system is located. I had Donnelly’s come out and they inspected my system thoroughly. Josh, the technician, did a great ...job and was very professional. I highly recommend them.
Josh was great and the people in the phone at Donnelley were friendly and receptive. They were prompt and worked clean. Highly recommend them.
The plumber who came to fix our toilet issue was kind, respectful, efficient, friendly and knowlegable. We appreciated them being able to assist us during this time promptly, and we will definitely use them again!
Nick did a fantastic job with my hot water heater installation: clean, thorough, top quality work (and great solder joints too), friendly, he even got the extra large drip pan I asked about. Nick also answered all my questions; and, he gave me complete ...info on what a contract with Donnelly's covers. JJ
Donnelly's sent out a gentleman to take a look at our kitchen faucet, hot water valves, and tub drain. His name was Tom, and from the moment he arrived at our doorstep, I cannot say enough positive things about the service we received. During this ...current COVID pandemic, Tom respectfully explained the precautions that he, the company, and even his family have been taking in order to avoid potential exposure. He did this while standing outside waiting to be formally allowed to come in. He wore his mask the entire time inside, all the while exhibiting extremely professional and approachable manners. Even when our landlord did not approve the work to be done, Tom was still pleasant and well-mannered. I hope that, after we speak with our landlord about the work that truly needs to be done in our home, Tom will be the returning Donnelly team member to help us repair the issues. I would highly recommend this company to anyone seeking high-quality services.
I called to have someone come and replace my sump pump that apparently died overnight and filled my basement with water, and they were here in under an hour. Nick was in and out with the job completed in just over an hour and all was good. They also ...follow all the CDC’s guidelines during the Covid-19 pandemic and were more than happy to answer my questions as to what safeguards were in place.
Josh, the rep, was extremely knowledgeable, congenial and a good communicator of his findings and recommendations. I would strongly recommend him and Donnelly's to others.
Called in a Monday. Tuesday before 11am our disposal was installed. Fast. Professional. Clean. Can’t beat Donnelly’s.
Tom was the repair person. He was friendly and knowledgeable. He cleared my drain. I was happy with the work, but not happy with the bill of $269. I thought it was a bit much, since he only was here for a half hour. It was a very simple job. What would ...put a smile on my face, would be a future credit of $100 to my account. Thanks and be safe! Norman