These Are Our Promises to You
We Want You to Be Totally Thrilled with Our Work and Team
Guaranteed Satisfaction When Choosing Donnelly’s Plumbing Heating and Cooling
We take customer satisfaction very seriously at Donnelly’s. Whether you call us for a small plumbing repair service, regularly scheduled heating and air conditioning maintenance and repair, or a heating and cooling system installation, we want to be sure you are completely satisfied with the products and service we provide. That is why we provide you with:
The Donnelly’s Guarantee
Donnelly’s hires carefully and trains continuously on both technical and customer service skills. Our goal is for you to be totally thrilled with our people and their work. We want to earn the right for you to recommend us to your friends and relatives. If we fall short, please let us know so that we can discuss how to make it right.
Comprehensive Satisfaction Guarantee
Our guarantee is that if at any time you are not 100% satisfied with the performance of the equipment or components we install, our service, the energy savings promised, the value delivered, the level of convenience offered or even our people, we will immediately do whatever is necessary to achieve your satisfaction. We will make whatever modifications necessary to achieve your overall happiness. There is no risk — you can’t lose!
Customer Service Guarantee
When you call us, we answer our phones! No voice messages, endless menu options, or forgotten callbacks. Someone is always available to help you, right when you call!
Up-Front Pricing Guarantee
We explain all costs and you approve the price before work begins. No hidden costs and no additional charges will ever catch you by surprise.
Clean Home Guarantee
Our Clean Home Guarantee ensures that we will leave your home as clean or cleaner than we found it! With your satisfaction guaranteed, you can call Donnelly’s with confidence for any plumbing repair service, heating and air conditioning maintenance and repair, or HVAC installation you may need!
Donnelly’s is proud to be a member in good standing of the National Association of Plumbing, Heating and Cooling Contractors; The Nexstar Network; and the Better Business Bureau.