While we’re always happy to help when your HVAC breaks down, your gas furnace is giving you trouble, or even when your kitchen sink just won’t drain no matter what you do, we know that building relationships with our customers is the most important part of our jobs.
That’s why we put together our Gold Star Program — as a way to give our customers added benefit and let them truly feel like members of our family. We have customers who have been calling us out to help for thirty years or more, and in our 44 years as a company we’ve learned a thing or two about the importance of peace of mind. Our Gold Star program contains benefits aimed at helping you feel more comfortable in your home, knowing that we’re always one phone call away when you need us.
What Benefits Will Gold Star Members Receive?
Let’s take a look.
First, you’ll receive priority scheduling. Whether it’s for routine preventative maintenance needed to keep your HVAC unit or gas furnace in peak condition, or you’ve had a middle-of-the-night emergency that just can’t wait, Gold Star members will receive top priority when it comes to scheduling their appointments. Members will benefit from our ability to fit their schedule, rather than having to worry about sticking to ours.
Equipment installed by Donnelly’s Plumbing Heating and Cooling will come with warranty maintenance. If you sign up for our Gold Star program and you realize your HVAC unit or part of your plumbing system needs total replacement, we’ll come out for necessary work on a warranty basis, so you won’t worry about any extra repairs after installation costing you an arm and a leg.
Gold Star members receive special member discounts. These discounts tend to average around 10%. When it comes to HVAC repairs or installations or gas furnace repairs, ten percent can add up fast. Often, customers who need new installations find that their discount more than covers the cost for Gold Star membership for a year!
You’ll be able to lose those added fees. When you’re calling out a service professional for a 3 a.m. call, you may have resigned yourself to paying those after-hours or emergency dispatch fees. Our Gold Star members never have to worry about that! Membership means that you won’t be charged after-hours, emergency, or dispatch fees — ever.
Twice-yearly heating, cooling, and plumbing tuneups keep your home running according to plan all year long. We don’t just provide a cursory inspection and call it a day. Our service technicians will give your HVAC unit and home a thorough once-over, making sure that the inner workings of your air conditioning unit are kept clean and are running at peak efficiency. We’ll even check for high carbon monoxide levels, poor indoor air quality concerns, and any other issues that may need further attention.
Your return on investment will be fewer replacement and repair costs, as well as lower utility bills. When your HVAC system is really running up to par, your energy costs will reflect that efficiency. Regular maintenance visits and tuneups will also help make sure that costly repairs or replacements become rare occurrances rather than a constant concern.
Ready to Sign Up? Looking to Learn More? Great!
Whether these benefits have you totally convinced, or you’re looking for a little more information, we’re happy to help! Give us a call at [hls_phone_number] or contact us online to learn more about the program and your options today! You can also learn more about the Gold Star program here or just by clicking the banner below. We know that the Gold Star program will be a great benefit to you and your family, and we at Donnelly’s Plumbing Heating and Cooling look forward to helping you feel true peace of mind when you’re at home.