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43rd_AnniversaryLabel 072 BBB_APlus1 pa_contractor Print Nexstar Network Accredited Contractors Donnelly's Plumbing Heating and Cooling | A Best Pick Certified Company

Donnelly’s Code of Ethics

Service You Can Trust!

Donnelly's Code Of EthicsTo accomplish these goals, the following Nexstar Code of Ethics has been established.  All of our employees agree to adhere to them as an expression of their principles of proper conduct in the pursuit of business.  These principles shall extend to the public, our customers, our employees, and the organization.

Customers

  • WE WILL SERVE our customers with integrity, competence, and objectivity.
  • WE WILL DELIVER to our customers more than we promised through value-addedservices.
  • WE WILL PERFORM our work to meet technical codes or better.
  • WE WILL EXPLORE each customer’s situation in sufficient detail and gather sufficient facts to gain an understanding of the problem, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
  • WE WILL RESPECT each customer’s home and property and leave them as clean as we foundthem.

Employees

  • WE WILL TREAT our employees fairly.
  • WE WILL ASSIGN technical and support personnel to each job in accord with theirexperience, knowledge and expertise.
  • WE WILL FOSTER training for all our employees on an on-going basis to improve and upholdhigh performance standards.
  • WE WILL HIRE only personnel of high personal integrity.

Professional Responsibility

  • WE WILL PERFORM jobs for which we are qualified by our experience and technicalcompetence.
  • WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed, we willtake care of callbacks with a minimum of inconvenience to our customers.
  • WE WILL STAND behind our work.
  • WE WILL NOT provide services to a customer under terms or conditions that might damageor compromise the integrity of our trade and profession. We follow the Golden Rule.
  • WE WILL NOT advertise our services in a deceptive manner.
  • WE WILL MAINTAIN a wholly professional attitude and behavior towards those we serve,our fellow contractors, our own employees, our suppliers, and the public at large.

Earnings

  • WE WILL AGREE with our customers independently and in advance on the basis for our fees.They will be reasonable, legitimate, and commensurate with the quality of services we deliver and the responsibility we accept.
  • WE WILL MAKE it our moral imperative to maintain a profitable business as part of ourresponsibility to our employees and our families.
  • WE WILL LISTEN to customer complaints about price, mindful of the honest value receivedby the customer and our right to an ethical profit.

Social Responsibility

  • WE WILL BE good corporate citizens.
  • WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
  • WE WILL REPORT violations of the Code of Ethics.