Our Reviews

I was surprised that the guys didn’t get finished till 10:30 at night. Part of the reason is that we have zone control dampers, which added more work. I don’t like that each zone has a thermostat and not just a sensor.

We had a fantastic experience with Donnelly's Plumbing, particularly with Tom, who came out to address a leak under our kitchen sink, at the garbage disposal. We really appreciated how quickly Tom was able to respond to our call and arrive at our home. Tom was not only incredibly friendly and kind, but he was also highly efficient. He quickly assessed the issue, made clear recommendations, and then expertly performed the necessary repairs, ensuring everything was correctly reinstalled. While he was here, Tom also provided valuable recommendations for a new water softener and a replacement garbage disposal. What stood out was his complete lack of pressure; he simply offered information and options, which we truly appreciated. We ended up moving forward with most of his suggestions and now have clear information for follow-up on the other items. The entire process was smooth and stress-free. We're very grateful to Tom for his prompt, professional, and genuinely helpful service. We highly recommend Donnellys Plumbing!

The technician was sharp and did a good job for me.

Nick came to my home today to replace our water heater. Nick is excellent!!! He explained everything to me before he started. Quoted the price while giving me options. His work is outstanding!! He was very clean and labeled everything for me. He explained the valves at the end. Which is very helpful. I could not be happier with this very professional outcome. In closing, the entire time Nick kept the building code in mind to make sure if I ever had a home inspection there would not be any problems. What plumber does that? Thank you Nick. You are truly a gifted plumber!

Professional and timely service. Tech was knowledgeable and provided quick service.

Derrick was very knowledgeable and explained everything. Excellent plumber

Tom provided excellent service, replacing a water shut-off valve. He was very kind and knowledgeable. He went beyond expectations.

It was a very efficient process from beginning to end. Everyone we dealt with was friendly, polite and courteous. I would recommend your company. John O'Hara and Joe Albert were informative and easy to work with our situation.

Donnelly's representative, Matt, arrived promptly at our house and inspected our a/c unit. He was very thorough and friendly and recommended a replacement capacitor which he showed was highly rusted. He immediately replaced to item at a fair price. I would recommend Donnelly's in the future.

It felt to me like everyone at Donnelly - customer service, sales, installation and repair - is interested in more than just making a buck. When an entire HVAC system goes down in summer, you want someone like Donnelly there to be respectful, understanding, patient, considerate and receptive of your situation. They got a quick appointment scheduled, explained all the options for getting the A/C back up and running (which sadly meant replacing it), worked above and beyond in researching and providing the best available new system, then sent out an awesome duo to complete the entire system installation in one day - July 3rd, no less!! The house is cool again just in time for a hot and humid day. Thank you to everyone at Donnelly - especially Tyler and his superhero sidekick for the installation; and the ever-patient Dillon in sales. MM It’s October and we’ve now joined Donnelly as a member household which basically gets you three checkups per year and discounts on any work that needs to be done. We just had a plumbing checkup with Nick (and his capable sidekick Joe). They addressed a running toilet, leaky drain and a clogged sink with skill and professionalism and were able to toss in a side dish of humor to what had been a hectic start to the day for at our house. Great work, great humans. They double checked and triple checked everything to be sure there were no issues with their repairs and then explained all that had been done. While plumbing is always expensive (like most other household repair costs) the membership brought a discount on the job. We continue to enjoy our new relationship with Donnelly. Thanks to Nick, Joe and all of the support staff at Donnelly. Update Jan 3, 2024 - another appointment with Nick L from Donnelly and another 5-star review. Everything has been great from scheduling (and having to reschedule) to the finished job. Nick kept me posted on each step including the materials he was using a why. All costs were explained up front and I’ve not had any markups to the original job quote. Thanks to Nick L and everyone at Donnelly’s for continued exceptional service and dedication to your clients. Update Feb 29 2024 - Had a routine maintenance check today with Rob H. - another positive Donnelly experience. He was friendly, knowledgeable, answered questions about the 9-month old HVAC system and provided skilled service. When finished, he made a few recommendations for us to consider - no high pressure up-sale like you get with other companies. Donnelly continues to be a reliable company for our heating and plumbing needs. Thank you, Rob and Donnelly! Update May 1 2024: Rob came out to perform the spring maintenance check on our new Rheem Endeavor HVAC SEER 2 system that Donnelly had installed in late 2023. Everything is still running smoothly and our winter electric bills were cut almost in half! Rob is a smiling, friendly, knowledgeable and thorough young man who definitely aims to please his customers. Donnelly continues to provide excellent technicians, service and support for us. Update June 12, 2025: Khalij serviced our now 2-year old Rheem Endeavor today. He arrived on time with a dazzling smile, ready to get to work! He was thorough and focused in his inspection of both our HVAC and condenser units. He was a friendly, polite and professional young man who clearly loves his job and wants to ensure that his customers are satisfied with their HVAC Systems. Thank you for your help today, Khalij! Another 5-star visit from Donnelly. They continue to prove they’ve got the top notch professionals to handle our HVAC and plumbing needs.

Joe did a great job!.. He listened to my attempts at ridding my sink drain of the bad odor that was plaguing me for weeks. He walked through with me the drainage piping, sizing up possible sources and causes of the odor. I'd been wondering if it was caused by partial plugs at various possible locations. But, Joe felt it was from the sink drain itself, even though I'd put lots of baking soda and white vinegar down it. He was right; and, he had the job quickly completed, leaving my bathroom spotless and even clean smelling! JJ

Our plumber Dan was incredibly knowledgeable and professional. He took his time to make sure everything was done right, fixed the toilet perfectly, and even gave me helpful tips to avoid future issues. It’s rare to find someone this thorough and honest. I’ll definitely be calling him again for any future plumbing needs!

The technician Brandon was extremely professional & was very detailed!

James was great. He did a fine job

Stanley Dort was excellent. He is courteous, explained the work carefully, was totally professional, and clearly experienced and competent. When the work was completed he walked me through everything that had been done, explained how the new system worked, and made sure that all of my questions had been answered. I could not have been more pleased with my experience as a customer.

June 11, 2025 We had Tom Gardner do our annual plumbing inspection. I feel sure that Donnelly’s has great plumbers and HVAC technicians, but we alway ask for Tom for any plumbing inspection or need. He is exceptionally skilled, honest, kind and very thorough. I always feel confident in any plumbing suggestion he might make for our home because my wife and I trust him completely. Donnelly’s continues to provide us with five-star service for our plumbing and HVAC needs. We continue to be very pleased with the service provided to us. ************************* January 18, 2025 My wife and I noticed the air coming out of our heating ducts was cool so we called the office Saturday morning. With a cold snap approaching we wanted to be sure our equipment was working. Natajia (I think I got the spelling of her name right) took the call and although only two technicians were on duty on Saturday, managed to get us on the list for that afternoon. She was really great. Justin Cooper came out, quickly diagnosed the issue (it was not a major one) and took care of the problem in about 15 minutes. We were very thankful and appreciative. Justin was very knowledgable, explaining in detail to my wife and me the problem and how he fixed it for us. The heat was back on with no further issues. We have had a service contract with Donnelly's for many years and we have recommended Donnelly's to our friends and colleagues without reservation. September 17, 2024 Domingo Clendaniel serviced our heating system to get the house ready for the winter and once again, we could not be more pleased with the services he provided. We continue to be impressed with the services Donnelly's provides us for our HVAC needs. This is a great company! ******************************************************* July 8, 2024: Tom Gardner performed our annual plumbing check up and once again, we could not be more pleased with the service he provided. Professional, courteous, knowledgeable, and so trustworthy. My wife and I continue to be impressed with the service Donnelly's provides us for our HVAC and plumbing needs. We completely trust that any work recommended to be done as preventative maintenance actually needs to be performed. The quality of the services provided continues to be top notch, and we would recommend Donnelly's to our friends and colleagues without reservation. May, 2024: Our central AC unit finally breathed its last breath and needed to be replaced. We scheduled Joe A. to come give us a replacement estimate and my wife and I could not be more impressed with his thoroughness and professionalism. We were pleased with the estimate he proposed to replace our unit and we okayed the work. Several days later Jake Howenstein and Jayson Clark removed the old unit and installed our new system and, again, we could not be happier with the work they performed. Thorough, detailed, and professional. They answered all our questions to our complete satisfaction. They were very respectful of our house, putting down work rugs, thoroughly cleaning up once the work was completed. We continue to be very pleased with Donnelly’s for all our HVAC and plumbing maintenance. October, 4, 2023: We specifically requested Domingo for our annual heating maintenance and my wife and I continue to be impressed with this young man. We were very pleased with the work he performed today. I have complete trust and confidence in the work he performs on both our AC and Heating units and as I said below, we will continue to specifically request Domingo for our home heating and AC maintenance. He represents Donnelly's exceptionally well. July 6, 2023: we requested Domingo for our annual AC maintenance because we were so impressed with his high level of expertise this past September when we had our heating system maintenance done. He is really wonderful: personable and friendly, knowledgable, honest. He represents Donnelly’s exceptionally well and my wife and I will continue to request his services for our AC/Heating equipment maintenance in the future.

Tech Oscar Sosa was on time. Oscar was professional and very courteous and personable. He answered my questions and explained everything. Also I was grateful for the quick response and solution to my problem. Thank you.

friendly, respectful, professional staff and take their time to make sure things are installed correctly and functioning as it should.

Brandon C arrived on time. Did the maintenance of two HVAC units . He did a very thorough job. He went over my concerns and explained to me well Would highly recommend Donnelly’s team .

Very happy with my choice of calling Donnelly's. The Plumbing Technician John Dwyer was very nice and exceptional in his professionalism. John explained what needed to be done and was very detailed and thorough in his work. I would highly recommend Donnelly's to family and friends. I wanted to update to add a review of service I had today from HVAC Technician Domingo Clendaniel. Domingo came out to do a heating system check up and was very pleasant and professional in his service. He was thorough and detailed with telling me what was going to be done and how everything looked. As with my plumbing service I am equally as satisfied with my HVAC service from Donnelly's and am looking forward to having them for any future needs and preventative maintenance. My service from Donnelly's continues to be exceptional. I had a repair done today on my toilet and Oscar (plumbing technician) arrived so quick and diagnosed my issue and made the repair in a timely and professional manner. I will continue to use Donnelly's for my HVAC & Plumbing service needs.

Had a quick complete quality serviced

Your technician was very professional and competent, I was very satisfied with his visit. Overall I am a pleased customer, thank you for your services past and present.

He was prompt and efficient and professional

We called Donnelly's this morning after finding water leaking from our toilet. Our regular plumber couldn't come until Thursday when our house is being shown to realtors. Donnelly's was able to set us up for today. Caleb called and arrived promptly. He reviewed the problem and options and went to work. He explained what was done and the warranty. This was a great help during a somewhat stressful time

Travis did a great job. He was professional and very thorough. I am very please with his work.

Great service.

Jake and his team did a great job removing 2 AC units and replacing with 2 new ones. All in one day! They were efficient, courteous and provided training at the end on how to use new thermostats. I highly recommend!

Donnely's is always professional, and their customer service is terrific. James was professional and always did an excellent job.

Travis from Donnelly Plumbing did a great job. He was on time, polite, professional and knowledgeable. He explained everything and was very respectful of my home. I recommend Donnelly Plumbing and Travis.

Did a great job defining the problem…Great support and cost effective

Friendly, detail oriented, and confirmed all work done.

Professionalism at its finest

Duane did a super job at evaluating our AC units and heating. Explained what the issues were and what needed to be replaced in the AC units to improve efficiency. Duane was very friendly and courteous.

Donnelly’s is my go to for plumbing issues. They are reliable and stand behind their work.

Caleb from Donnelly‘s was exceptional, prompt, courteous efficient, and he made the suggestion about getting a water softener system, and I took them up on it. Donnelly’s has always been very professional and I will always use them.

As usual, great job. Travis was friendly, informative and efficient. I trust Donnelly's.

They showed up on time. Were every respectful of our hhome.and completed the work in the time frame promise.

Great service.

Expensive but good.

Today, Friday, 5/6/25, Dom C. a Sr. technician came out to install a much needed part on my outside unit. He had been out previously in the winter as well. He was very professional and informative. He assessed the situation and was very knowledgeable concerning the installation. He has great people skills and is very detail oriented. His honesty and concern left me with a good feel towards Donnellys. I hope that you recognize and value his presence. It is very clear, that Dom has the the customer's best interest at heart. His integrity and feelings towards always doing a good job, come through loud and clear. Jim Sweeney

The workers were very good and I thank them for the job they did on my air conditioning unit

Joe was awesome. Kept it simple, was very straightforward, did not try to upsell what I didn’t need, respectful of property, very clean when all the work was done

Joe was very professional. He diagnosed problem & fixed & replaced broken toilets quickly & cleanly

My problem turned out to be more significant than I was expecting but they handled in a professional way explaining clearly what needed to be done. All the people that were part of this team were knowledgeable and efficient and understanding of my concerns. I would highly recommend Donnelly to anyone in need of their services.

Joe was quite good and thorough. He was able to shut off the water and install the new pressure release valve so we didn't have to rely on the unreliable water company tech who didn't show a couple of days ago. Joe also trouble shot a persistent pressure problem with my kitchen faucet. Checked a couple of potential sources in the faucet with no answer yet. Will return to check a valve source. Have confidence in Joe and look forward to his return, answer, and fix. .

Professionalism at its finest

Robert D. was out today as part of our yearly service maintenance agreement with Donnelly. Robert’s honesty and integrity is unsurpassed! Robert checked our HVAC as part of our maintenance agreement and cleaned the unit. We appreciate Robert and Donnelly.

The technician (Derrick) was very professional, treated our home with the utmost care and thoroughly explained everything prior to and during installation.

We had a great experience. Very professional and they did a great job.

James provided excellent service and went above and beyond to make sure we were happy customers! The next time I need plumbing service I’ll be sure to ask for James. He was outstanding! Thanks Gary Hannig

James Bernier was very good at his job. He fixed all the plumbing issues we had.

Duane was the technician that came out for the yearly maintenanice of the HVAC system. He was very nice, very quick, informative, and very timely in his appointment arrival. He let me know about the future issues that might arise, replaced my capacitor on my condenser, and informed me about the comfort plan (which I joined). Would highly recommend having Duane servicing your HVAC system.

Very good worker knows his job and will use donnelly's service again Thankyou.

Joe was awesome. Kept it simple, was very straightforward, did not try to upsell what I didn’t need, respectful of property, very clean when all the work was done

Needed PVC pipes fix as the current pipes separated from the original connection. Oscar was very cordial and explained in detail so I can understand in layman’s terms. I highly recommend Oscar to anyone.

Travis Besch is super! Very professional & knowledgeable - 4.0!!!! Took the time to explain everything and the repair is beautiful. Very professional!!

Great experience overall! Keith was very responsive and professional throughout the process

The whole team has been amazing. They listened, identified the main issue with my hvac unit. Replaced the entire unit in 1 day and everything is working fine now. They were above and beyond professional and look forward to having them service my unit for the coming years

Travis is excellent. Thorough, clean job,explained everything.

Joe Madden did a great job and kindly explained everything well. The price seemed more expensive than I expected.

Robert was excellent! Professional, personal, and thorough!

Excellent Service by Tim C., and wonderful cooperation/understanding by Jennifer - truly professional in all respects. Installation of the new Rheem System went perfectly, and am very satisfied. Updated post 9/16/24 - Excellent service by James to fix a leaking shower head and valve exchanger. Very appreciative of Donnelly's management as well. Highly recommend this company. Updated post 6/2/25 - Once again I received excellent service and followup by Dwayne Reddie. Taking the time to explain, and video record the service that he performed was truly appreciated. Great company Donnelly's!

I just had my bi-annual system check. The service tech Robert was great. He was thorough & explained everything he was doing. The service done by Donnelly's is always professional and done well. They are a pleasure to deal with.

Efficient, excellent work with attention paid to the details.

Duane came out to assess both my AC units and back again today to replace the needed parts and add uv lights. He is very knowledgeable, friendly and patient explaining things in terms I understood. He is a rock star!

I sincerely hope that I can adequately express how grateful we are and how much our family appreciates the excellent service we received from Donnelly's Plumbing it's not at all surprising to us because we've been customers for several yrs. initially we were impressed with this company quite a few yrs ago when our daughter's water heater pilot went out in the middle of a winter storm her basement would often flood the technician worked tirelessly to get it up & running then he lifted the water heater high enough so should the basement flood again the water heater would be safe & he was right we never had the problem again. Our most recent service call was the worst case scenario our daughter's sewer line needed to be replaced they're team never fails to do their due diligence but despite their best efforts the line had to be replaced from the house to the street. That day the field supervisor Michael Wilson arrived at our home the man was the epitome of superior customer service. He introduced himself & showed us the pictures from his team. He assured us that even though were at the worst case scenario that Donnelly's considered they're customers as family & would leave no stone unturned that he was completely at our disposal & would do whatever he could to make us whole. This man help us on every level he absolutely made us feel like our problem was his problem he helped us obtain financing & was extremely knowledgeable & kept us informed with every aspect of the process our daughter & two grand daughters were unable to use any water in they're home which severely impacted not only they're household but ours as well, Mike took one of the worst situations & made it so much better we could not have made it though this without his help. Best Regards, Shelley Martin

Derrick was knowledgeable and professional. Work was completed quickly and satisfactory.

They came out within 3 hours of my call. Caleb was professional,mannered and knew his trade. Fixed my issue within one hour !

Nick was knowledgeable and efficient. He found my problem almost immediately. He was a pleasure to work with. The price was reasonable for all that was done. I wouldn’t hesitate to call him again if needed. Which I hope I don’t have to. Thank you Nick!!

My daughter has sump pump failure in her basement where her two year old plays and we were concerned about the danger of mold. Found Donnelly’s website on internet and called to talk to Lucas who immediately understood our concern and scheduled Caleb to quickly visit and assess situation. Caleb was professional courteous and I could tell immediately he had the experience and expertise to resolve our problem. He presented three options to us and explained each in detail. Replaced sump pump with plans to expand Pitt size early next week for long term solution. I was so impressed with the entire experience and appreciate all they did for us.

We are going through a bit of a nightmare at our house with a broken sewage pipe draining into our basement, which we just remodeled. I called Donnelly‘s and they were there first thing the next morning. They are the most knowledgeable and pleasant professionals and they were dedicated to helping us until the situation was resolved. They will have my business for life and I will refer them to everyone I know.

Duane from Donnelly's recently performed preventative maintenance on my HVAC system, and I couldn't be more pleased with the experience. He was professional, courteous, and took the time to thoroughly explain each step of the process. I really appreciated how clearly he broke things down in layman's terms—it made it easy to understand how my system works and what was being done to keep it running at peak performance. His patience and kindness throughout the visit did not go unnoticed. Duane is a true professional, and thanks to him, I feel confident my HVAC system is in great shape. I highly recommend Donnelly's for any HVAC needs. Thank you, Duane, for a job well done!

Donnelly's was very professional and wonderful to work with. They fit us in as soon as possible, were neat and cleaned everything up when they were finished. It was a pleasure to have them install our new system!

Justin was on time, courteous, and efficient as usual.

Khalij Whitaker came over for the annual A/C preseason checkup. The checkup went well, as I expected, since the A/C is less than six months old. Additionally, I had many questions about the HVAC system and humidifier which Khalij expertly answered. I was impressed with his courteousness, thoroughness and knowledge.

Joseph was very thorough when discussing all my options. The work was completed in a timely organized fashion. Would highly recommend him and Donnelly's.

Dylan was great, but all of the technicians at Donnelly are friendly and helpful.

James was really knowledgeable, diagnosed the problem very quickly, had the parts on the truck and expertly made the repairs. Kept me in the loop every step of the way too. James really knew what he was doing and I really appreciated his professionalism .

Dylan Sinisi is very professional and personable. He worked efficiently, carefully explained the work that needed to be done to fix our outdoor faucet and then completed the task.

Professional service. Technician was excellent. Problem fixed!

Clean, detailed verbal report and in written form as well. Asked if we had any questions at least three different times.

Oscar was quick and efficient. He was able to resolve the issue in a cost effective way. We are happy with the new stopper, thanks for the additional effort to go get the part needed.

Always great and honest service. Is so refreshing to have local establishments you can trust

Our experience was very good. Stanley arrived on time. The unit was installed without a problem. He highlighted the necessary items for me like the filter and drain. Cleanup was done to our satisfaction.

Timely. Robert, technician, was polite, didn't mind questions, and was quite thorough in explaining. Liked the 45 mins warning on estimated time of arrival

Travis was excellent for our gas line rerouting and deserves 5 stars. Would definitely call on him again. Only gave 4 stars because of some scheduling mix ups with the office staff. Price was reasonable.

Everything went very smoothly, technicians were extremely polite and efficient.

I recently had Donnelly’s service my 6-year-old HVAC unit in my older home, and I couldn’t be happier. Matthew, the technician, was incredibly knowledgeable and took the time to explain everything in detail, ensuring I understood the process. He quoted me exactly what I expected for the necessary work, and the pricing was very reasonable. The service was top-notch, and I was so impressed that I signed up for a service contract with Donnelly’s. Highly recommend!

Nick from the office was very polite and helpful. Joe came out same day, immediately found the problem and fixed the issue within 2 hours of arrival. The leak was between the walls and Joe made the repair quickly and professionally. From now on Donnelly's is my plumber.

Duane was awesome. He took care of our HVAC system and educated us on the importance of routine maintenance. Duane is a stellar employee and should definitely be recognized by the company as a top employee. I would want him to come back if we had any more issues. He is the reason I will call this company again!

Wow! What can I say?! Such a great experience with Donnelly's. From the minute that we found out that we had an issue, they were there to answer any questions and offered options and empathy for our situation. Dan, Mike, Rob, Joey, Oscar, and even the Plumbing Manager- Joe, (who came out to help close the ditch!) went above and beyond to get our sewer line fixed and to get us back in our home in not time at all. Not only were they courteous of my home, professional and kind, they also seemed like they were genuinely enjoying their work and their time together. I cannot say enough wonderful things about this company and will not hesitate to call if there is an issue in my home!

Had my regular HVAC tuning. Khalij is punctual and professional at work and very respectful when access my property and work around my pets. He is detail oriented and take time to provide recommendation (yet not pushy). Thank you for another great service appt.

We had a great experience with Khalij when we cleaned our air conditioning system. He went to great pains to explain what he would do and why. He took before and after pictures for us. It was a pleasure to deal with him.

Very professional when he arrived he immediately put on a carpet protectors on his boots the little booties he was very professional gave me a decent price was speedy and made sure that I understood every question that I asked I would recommend and I will use this service again when my next plumbing issue comes up

Caleb fixed my garbage disposal beautifully. He recommended the brand I ended up going with and the installation went smoothly. No complaints.

I have been using Donnelly's for five plus years now since they installed my hvac system. I always request Matthew Feiller for my service/maintenance calls. If I get a notification that Matthew is unavailable for my requested appointment time/day, then I request a reschedule day and time for him. He is polite, professional, knowledgeable, friendly, answers any questions I have and most important, he doesn't push a service recommendation on you at that immediate time, allows you to decide when you are ready. A thumbs up to Matt Feiller! Update 5/22/2025.... I had our six month maintenance check up today on our ac/heat pump. A different technician showed up, earlier than my requested time slot so I was not happy after I was told by the schedualing person that my regular and requested tech, Matt Feiller would be available. I also did not receive the email that says who the tech would be or when arriving UNTIL the tech was already in my home. This new tech told me that a coil cleaning and a part needed to be replaced but only verbally gave me a total price, not a breakdown of what those charges were so I wasn't going to say yes to the repair at that moment, besides, my unit is under warranty for all parts. Upon calling the office to complain, I then received the email of the breakdown costs. So I am changing my 5 stars to 4 stars rating.

Excellent service for all the years I have been using them. Oscar the technician was courteous and knowledgeable. I will continue to use Donnelly’s without hesitation.

Replaced shutoff valve, replaced water softener cartridges and checked full house drains

Nick completed four plumbing jobs for us. He was very thorough, responsive to questions, provided information on additional work needed, and consistently conscientious about maintaining clean work sites. Nick was very polite and personable; Donnelly should be very appreciative of such an excellent employee.

They installed indoor and outdoor compressor ,everything looked good. They left a ladder. And said the paperwork would come in the mail. Kathy mcleod

Rob did a great job

Donnelly’s is great. Derrik was very courteous, responsive, helpful in explaining what was happening, and never pushy In suggesting solutions to our issues. And on top of all that, the work done in our basement looks great. A+ service.

Duane was excellent. Took pictures and videos of before and after. Showed me the before and after numbers. Extremely professional in every way. Explained everything in a logical and easy way to understand.. Donnelly installed my unit almost 5 years ago and it just needed some normal wear and tear maintenance. Would highly recommend Duane and Donnelly.

Very friendly and knowledgeable.

Cowboy Steve and Matt reviewed our system and gave several options to prolong life of our system. Very through and clear with their explanation. Highly recommend

Explained what he was doing. Solved our problem and it was a friendly experience.

I recently had Donnelly’s service my 6-year-old HVAC unit in my older home, and I couldn’t be happier. Matthew, the technician, was incredibly knowledgeable and took the time to explain everything in detail, ensuring I understood the process. He quoted me exactly what I expected for the necessary work, and the pricing was very reasonable. The service was top-notch, and I was so impressed that I signed up for a service contract with Donnelly’s. Highly recommend!

Great service job by Matt today. One of the 2 units was not in an easy place to access, but he had no complaints doing the work necessary for the maintenance checks. He was very helpful in getting the outdoor coils cleaned on the outside units as well. Highly recommend!

We always call Donnelly’s for all our plumbing needs. And a special thanks to Joe M for his first rate service! He even had time to pose with Donnelly’s biggest fan, grandson James!

Oscar, the technician, was knowledgeable and informative. Very friendly. We are pleased with the work that was completed. We highly recommend Donnelly's.

Please don’t use this company unless you want a headache and to be lied on a repeated basis that they care about your concerns and will take care of it. I will say this, the plumbing was only a minor headache, it’s the work that they went paid for in January 1 to do, in fixing the yard and driveway which now has a hole that is growing by the day. That work is still not done May 20 and no date when it will be done. My husband had to put up the netting in the yard because on top of it looking terrible with straw, the netting was starting to grow into the ground. This is work that we paid them for. Don’t try to talk to the owner because apparently whoever that is is to busy to talk to his customers. Best to avoid.

Tom did a great job installing a new kitchen faucet and was very pleasant and professional. Highly recommend Donnelly's.

James did a fine job installing my new toilet. Gave me an upfront estimate and kept me informed of his progress

John did our AC check up. He was very professional, timely and efficient. Upon making recommendations of work that would need to be done, John worked with his sales team to provide us options that would best suite our finances. We've used Donnelly's for a couple of years now...they replaced our boiler system and have completed our yearly heating, cooling and plumbing check ups. We have been extremely satisfied with their level of service.

I had my hot water heater flushed and valve replaced. Travis was great, he communicated everything super thoroughly and gave me multiple options on what I can do with my hot water heater. I really appreciated the transparency and communication throughout the entire process. Highly recommend this company! I also will be using them again for when I need a full replacement. Thanks again guys!

Tom was great! Very knowledgeable and got to the root of the problem. Very happy

Donnellys and Jake were very professional and helpful. They were great!!

Jake H and Ahjavon P are GREAT people and put a fine face on your company. Any company would be glad to have them in their employ and I hope their supervisors, Ian and Jeff know that and recognize them. These men worked hard for 11-1/2 hours with no break installing our new system. They were courteous and respectful of our home. The real test came when the homeowner (me) got tired and a little cranky and was urging them to finish up. They never lost composure and everything ended amicably. I'd also like to recognize Wade A. He's very personable and low pressure sales manager. My wife and I both enjoyed working with him. He also interceded when the homeowner (me, again) got cranky and helped smooth things over. I hope his supervisor recognizes his value to Donnelly and recognizes him. So far, these three men are the face of Donnelly and I'm glad we chose them.

We had a great experience with Khalij when we cleaned our air conditioning system. He went to great pains to explain what he would do and why. He took before and after pictures for us. It was a pleasure to deal with him.

James was fabulous. He was very professional and knowledgeable.

Had Joe out for a sump pump replacement and hose bib install. From the moment he arrived to the moment he left, he was professional and easy to work with. He answered any questions that I had, and the job was completed very well. I highly recommend working with him.

The installer was prompt and fast. We haven't used the AC yet, but the installation process was smooth.

Domingo Clendaniel on time and very informative regarding routine inspections and recommended system improvements. Excellent service from Donnelly's as usual.

From the start, sales and the plumber, Tyler, were professional, and responsive, to our questions. He inspected all our plumbing, gave detailed and understandable explanation of his findings, and was able to make minor repairs to our toilet and shower, then installed a new water heater that day.

The heating gentleman knew their trade and were courteous. Very thorough.

Technicians were professional and efficient. They met my expectations for the installation

Everything went very well. No problem.

The plumber meticulously documented the cause of the leak he observed during his work, carefully capturing photos and videos. His thorough approach demonstrated both his honesty and professionalism.

Oscar very professional and did a super job.

Always receive great and reliable service from each Donnelly's technician that has come out. Would recommend them to anyone! UPDATED 5/16: we had an emergency and needed our sump pump replaced during a heavy rain storm. Not only was Donnelly's able to come out same day, but Tom Gardner, our specialist, was very knowledgeable and provided us with extensive care. Thank you!

I can always count on Donnelly's to solve my plumbing issues. Derrick did an amazing job to get my bathroom functioning properly!

Derrick thorough excellent job identifying several problems and remedying them

Very friendly and clear

Good job done in a timely manner. Also professional in completing the job.

Your Tech George was very professional and pleasant to talk to. He explained very well what he did. Ron

The guys showed up first thing in the morning, did the job efficiently, cleaned up and were done in less time than anticipated. Appreciated the text with tech’s headshot letting me know they were on their way too.

Great service. Friendly staff. Quick and easy.

Went very well.

Bobby, Travis and Rocky were all fabulous to work with. They were fully transparent. No hidden fees or anything. Plus Bobby helped me out on pricing. I called this company for a minor kitchen issue. I had Bobby quote me for my original problem and a replacement of my main drain pipe. And he hooked me up! Fabulous company to work with, on time, didn’t sit around all day waiting for them to show up. I’d work with them again!

Maintenance check of plumbing completed. He answered questions and explained what I needed to know. Good customer service and willing to answer questions and explain.

great job and work done quickly. would recommend this plumber.

Tom came out for an emergency sump pump replacement and quickly had us back up and running. He then helped us fix a recurring issue with our sump pump drain after getting the new system up and running. Great overall experience given the circumstances.

Very knowledgeable

Domingo was fantastic! Problem fixed! 🙂

We are going through a bit of a nightmare at our house with a broken sewage pipe draining into our basement, which we just had redone I called Donnelly‘s last night. They were here first thing this morning , they have been here all day and they are the nicest, kindest, most knowledgeable experts, and they are dedicated to helping us Until the problem is solved. They will have my business for life and I will refer them to everyone I know.

Communication at every level was outstanding. Khalij was right on time, very polite, answered my questions & did an outstanding job. Great Experience. Wish all service companies were this good. Rich Goldsmith

Great service. Andrew Gallagher was a skilled technician. Thanks for a job well done.

Travis did a great job replacing 2 sink and 1 tub drains and removing objects that had fallen in one of the sink traps previously. He is professional and knowledgeable and he left everything nice and clean behind him. He showed up on time and completed the work in a timely fashion. Thank you!

Tech was polite and clean.

Another plumbing issue…another great experience with Donnelly’s! The team was fast, professional and kind. Great work!

5/13/25 Joe did preventive maintenance on my plumbing. He was pleasant, did a great job, and explained everything. I was glad to learn that each sink has its own turnoff knob, which I hadn’t known before! 4/21/25 Robert provided great service. He has a nice and professional demeanor. He did routine maintenance on my air conditioner and explained everything too me. 11/24/24 Joseph provided excellent service. He extended a sewage clean out pipe, and promptly arranged for a serviceman from Donnellys sewage department to come out the same day to check on a different issue with the pipe. As he did when he performed my plumbing maintenance a few months ago, he explained everything, answered all my questions, had a professional and pleasant manner, and was so great to work with! 11/24/24 Bobby hydro jetted a pipe and cleaned it out successfully. He was professional, nice, explained everything, answered all my questions, and promptly arranged for another serviceman to come out the next day to take video pictures of the pipe! 11/24/24 Mike checked the condition of my pipe with video, was pleasant, professional, explained everything , and answered all my questions. The whole process of dealing with this sewage pipe issue was made seamless for me from start to finish because of Joseph, Bobby, and Mike! 11/11/24 Caleb replaced a hose bib and explained everything he was doing. He was a pleasure to work with and did a great job! 11/3/24 Nick did a great job. 8/8/2024 Joseph did a routine plumbing check, flushed my water heater, and located my sewage clean out that was hidden by grass. Joseph is the best -he explained everything, had a nice and professional manner, and was a pleasure to work with! 8/1/2024 Justin did routine maintenance on my AC. He had a nice and professional manner! 3/5/23 Tom gave great service. He cleaned out my shower drain, explained everything, had a nice manner, and gave me advice on how to prevent a re-occurence. 11/17/23 Joseph was great showing me tagging the correct levers to turn off water. 11/17/23 Rob did my heater maintenance and provided great service as usual! 8/24/23 Rob did my air conditioner maintenance. He was friendly, professional, thorough, and explained everything he did. Great job!! 8/4/23 Bobby Burkle replaced my water heater, garbage disposal, and fixed a few other things. He was professional, pleasant, and explained everything he was doing!! Also, the people answering the Customer service and other lines at Donnellys are always so nice and helpful!! ————————————————— Kevin was professional, pleasant, patient, thorough, and explained things to me every step of the way. I am so glad that I signed up with Donnelly's -- from the person answering the phone (this time it was Patty) to the technician sent to my home, the service has been the best!

Great, fast, thorough diagnosis of issue! They came within 24 hours! Service person was courteous, friendly and explained everything to us. HIGHLY recommend them!!

Great service and communication!

His second assignment at our home. Very thorough. Very precise. Very good. Would definitely use him again

Very good. Completed the job with no problems and was friendly and cleaned the work area

Friendly, prompt and knowledgeable. Oscar showed a great degree of professionalism. He answered all questions and finished quickly.

Prompt, courteous, and professional service. I couldn't be happier.

The service technician located the water leak by putting in the extra effort to resolve the problem. A great professional. I recently had AC and hearing unit installed by Donnelly Co. Great company to have work done by

Everything went very well. No problem.

Always on time. Work is done in a reasonable amount of time. Nice and professional.

Great job

James arrived to do our plumbing inspection. He examined all areas from top to bottom of our home, inside and out, testing for leaks, testing pH and hardness of the water explaining all aspects of what he was doing and why. He offered a few suggestions and actually installed a new shower diverter in one bathtub. I would like to have James continue to visit our property . He is efficient and professional as well as a great asset to Donnelly!

Very friendly and professional.

Very professional and easy to work with. It was a big project and they had a 14 hour day in the rain, but they remained kind and understanding of all our concerns the whole time. They were very respectful of our space, and took care to keep our carpets covered, dry, and protected from mud. They took the time to patiently answer all our questions. We would definitely hire them again!

They were very up front with their pricing and gave me multiple options to choose from and were very professional and very courteous.

Derrick thorough excellent job identifying several problems and remedying them

I had the pleasure of working with Dylan from Donnelly's to replace my well pump, and I couldn't be more satisfied with the experience. From start to finish, Dylan was professional, courteous, and incredibly knowledgeable. He walked me through the entire process, explained what needed to be done in a way that was easy to understand, and offered clear options so I could make the best decision for my situation. He was punctual, respectful of my time, and just overall a really nice person to work with. If you're looking for honest, reliable service done right the first time, I highly recommend Donnelly's-and especially Dylan. Thanks again for making a stressful situation so much easier!

Both my husband and I were super-pleased with Kyle' Kravitz's service. He was extremely polite and well-informed. He very carefully assessed our plumbing needs, explained our options and listened and paid attention to our requests. He is a credit to your company. Kathy Clark

Jake did all the work I ask him to Here took my ideas and made them better I would recommend this company for all house holds needs Especially heating and air conditioning

Joe Madden did a perfect outdoor spigot perfectly with challenging situation as the pipe was inside my dryer wall. He is very agile to work in the small space. All set now thanks to his proficiency.

Joe Garber was thorough , went above and beyond to ensure my plumbing was working properly . He educated me and gave me suggestions as to what may be good to consider in the future . A terrific representative of the company , he is both professional and personable .

My technician today was Joseph Garber. Joseph was prompt, thorough with the plumbing check up, very professional, friendly, went over options and prices, and he even had time to fix the drain pipe under the kitchen sink. He recommended some things for me to think about getting fixed down the road. Not once did I feel pressured into that I had to do everything right away which is what I appreciated. I definitely feel Joseph deserves more than 5 stars.

Excellent job and speedy service. Caleb, the repairman was very friendly and professional.

Dylan performed an excellent job in installing our new bathroom toilet and addressing the clogged sink. His expertise, professionalism, and courteousness were greatly appreciated. We highly recommend both Donnelly and Dylan for any plumbing needs. Scheduling the work was incredibly easy, adding to the overall positive experience

The service technician located the water leak by putting in the extra effort to resolve the problem. A great professional. I recently had AC and hearing unit installed by Donnelly Co. Great company to have work done by

Matt and Joe did a great job with analyzing and recommending a replacement system. Tyler & David were professional and efficient, doing the job in the advertised 1 day. Credit to all involved!

Very personable young man. Seemed to know his particular skill and explained each step of his investigation, while outlining options. A pleasure to deal with.

Kevin arrived in the designated time range. He was courteous, professional, efficient and explained what he was doing during the A/C maintenance inspection. I look forward to having him return for the heater inspection.

Derrik is wonderful example for the Donnelly company. It became obvious that he really knows his “stuff.” He carefully explains, works carefully and efficiently. In short, a great job.

Thanks!

Very professional at explaining everything they were doing by answering all of my questions!

Brandon did an excellent job. He informed me of certain jobs that needed to be done including a chimney cap. He was very, very helpful.

I recently had an extremely positive experience with Joseph from Donnalley’s plumbing department. I needed a new kitchen faucet installed. He arrived within the window given, worked swiftly but thoroughly, and left the sink area spotless. He shared information that would be helpful for the future and the maintenance of our new faucet. I highly recommend and will continue to use Donnalley's for our plumbing needs.

Excellent as always

Duane was punctual, professional, and honest.

Daniel diagnosed the issue and resolved it. He also secured the pipe from other damage and offered suggestions for an upgrade. Very polite young man.

Customer service is amazing and the technicians are extremely qualified. We only use Donnelly’s.

Donnelly has once again provided excellent service. Our technician this time, Duane, was courteous and respectful of our home. He addressed our issue quickly and gave us updates at each phase. Next time I need service, I'll be calling Donnelly.

Excellent experience by Robert!

Joe Garber was thorough , went above and beyond to ensure my plumbing was working properly . He educated me and gave me suggestions as to what may be good to consider in the future . A terrific representative of the company , he is both professional and personable .

Tom did an outstanding job at my daughter’s townhouse. He was very knowledgeable, professional and friendly. Highly recommend.

Great job

James was fantastic. The best of the best in terms of knowledge, working to get the job done right (the first time), and just plain nice, which is worth a lot these days. He worked through a difficult issue patiently and persistently; he took a lot of time to explain to us the details of what he was doing. He is invaluable to Donnelly's and he should be recognized as such. Thank you James and Donnelly's.

Excellent job and speedy service. Caleb, the repairman was very friendly and professional.

Great service and advice

He was very polite appeared to know what he was doing did a good job

The service was great super professional. They were respectful and determined the issue with minimal damages to the housing

From the first person on the phone to the last installer, everyone was great. New air conditioner installed 30 hours after first call. Went above and beyond in many ways. Would definitely use again.

Edit: April 2025 - removed 2 stars. Be your own advocate because Roger in Donnelly’s customer service will not help you. I called 6 times because their tech Brandon C pencil-whipped my annual HVAC inspection. My system is 7 years old and he decided bc “things looked in place, it should work fine” and didn’t bother to test my ac. I called to raise my concerns and was told Roger in customer service would follow up with me. No contact from Roger ever. Finally got them to send a new tech to repeat my inspection. Thankfully no serious issues were found but the combination of dismissive techs and lack of follow up from customer service is concerning.

Dan was terrific. We explained the problem and he took it from there. Excellent Service.