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Tom was awesome. He went out of his way to help explain the problem and offer us multiple solutions. He was very friendly and kind. The best customer service I have experienced in a long time.

When things don’t work out as planned, you find out just how important you are as a customer. Jake Howenstein worked tirelessly to resolve our AC issues. When a part he needed wasn’t available that day he returned in the evening and installed window units for our home. He knew we were heading into a heat wave and wanted to ensure we were comfortable until he could get the part he needed. Well above and beyond expectations and we are very grateful for his time, thoughtfulness and dedication.

We had to get a new air conditioning system due to a 5/23/25 power surge.EricJanwas the salesman who came to inspect and see if the unit was able to be fixed. It was not able to be fixed. We got a very fair and reasonable deal to replace our Mitsubishi Mini Shifts. Once. We figured out to best finance, the Donnelly crew was nothing but the most kind and considerate professionals. They came, were extremely polite and knew what they were doing. Both my wife and I appreciate the superb service. Looking forward to our annual check ins. Thank you.

John did a great job identifying the problem and fixing it.

Excellent service. Excellent communication. Clean. Very informative on problem. Very respectful. Fast repair. Friendly. Great job. Happy with work.